Shipping & Returns

Shipping

Free shipping on orders of €99.95 or more within the Netherlands. International shipping rates are calculated at checkout based on weight via DHL, UPS, or PostNL.

Orders ship within 2 business days. Personalised products require 5–7 business days. Delivery within the Netherlands takes 1–2 business days after shipment. For international orders, delivery times vary depending on the destination country.

Returns

We offer a 14-day return policy. Items must be unworn, unused, with tags attached and in original packaging. Personalised products, sale items, and gift cards cannot be returned.

To initiate a return, contact us at info@backbonestore.com.

Exchanges

Return your original item and place a new order once the return is accepted.