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Terms of service
Terms and Conditions — Backbone BV
1. Applicability These terms and conditions apply to all legal relationships in which Backbone BV acts as supplier. Deviations from these terms are only valid if agreed upon in writing.
2. Offers All offers are made at the supplier's discretion. Images and specifications are approximate. Price lists, brochures, and printed materials do not constitute offers. Typographical errors are reserved. The supplier reserves the right to refuse orders or require prepayment.
3. Orders The customer is responsible for the accuracy of order information. Orders are binding upon the customer. The supplier identifies the customer by name and personal data provided, and relies on the accuracy of this information.
4. Formation of Agreements An agreement is formed once the supplier confirms the order by email or telephone, or upon commencement of execution. The order confirmation is deemed accurate and complete unless the customer objects within three business days.
5. Prices All prices are in euros and include VAT, but exclude shipping costs. Shipping costs are calculated at checkout based on DHL/PostNL rates for tracked shipping combined with package weight. Prices are subject to change based on exchange rates, wages, taxes, and levies.
6. Payment Payment is made by bank transfer to an account designated by the supplier, without deduction or interest unless otherwise agreed in writing. Payments are applied first to outstanding interest and/or collection costs, then to outstanding invoices. If payment is not received within the agreed period, interest at the statutory rate plus 3% per annum will be charged on the outstanding balance.
7. Retention of Title All delivered goods remain the property of the supplier until the customer has fulfilled all payment obligations. The customer may not sell goods to third parties until the full purchase price has been paid. The supplier reserves the right to reclaim goods if the customer fails to meet their obligations. The customer is responsible for the safe storage and insurance of the goods.
8. Delivery Terms and Delivery Delivery terms are indicative and determined at the time of agreement. The supplier is not liable for delays due to force majeure. The customer has no right to claim damages or dissolve the agreement on the basis of a delay. Cancellation of orders is only possible with written confirmation; a cancellation fee of 25% applies (100% for custom or made-to-order products). Delivery is by shipment; risk transfers to the customer upon dispatch.
9. Transport The supplier determines the method of transport. Shipping is always at the customer's expense. The supplier is not obliged to arrange transport insurance.
10. Complaints and Damage The customer must inspect goods immediately upon delivery. Complaints must be submitted within 7 business days with a detailed description and order reference. Minor deviations in quality do not constitute grounds for complaint. Invoice disputes must also be raised within 7 business days. Returns are only accepted with prior written approval; all return shipping costs are borne by the customer.
11. Right of Withdrawal For consumer purchases made via the website or other distance selling methods, the customer has a 14-day right of withdrawal from the date of delivery. Exceptions apply to software, personalised products, and made-to-order goods. Products must be returned in complete and undamaged condition within 14 days. Refunds are processed within 30 days of the purchase amount.
12. Warranty Warranty is limited to that provided by the manufacturer. Warranty conditions apply only to use consistent with the intended purpose of the product.
13. Liability The supplier is not liable for direct or indirect damages resulting from defects or malfunctions of goods or services. Liability for damages caused by employees or third parties is excluded, except in cases of gross negligence. Liability for damages resulting from improper use of goods is excluded. The supplier's liability is in all cases limited to the invoice amount excluding VAT. Complaints must be submitted within 7 business days of execution of the agreement.
14. Default The customer is considered in default — and the outstanding balance immediately due and payable — if the customer fails to fulfil their obligations, if the supplier has reasonable grounds to fear non-fulfilment, if the customer applies for suspension of payments or bankruptcy, or if the customer's business is transferred or wound up. The supplier reserves the right to dissolve the agreement, demand immediate payment, and enforce retention of title.